Senior Learning Consultant

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position offers a full-time remote work opportunity and can be based in Billings, MT; Boise, ID; Salem, OR and Sioux Falls, SD.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Senior Learning Consultant partners with internal clients during all phases of the learning process and provides guidance and support to department Learning Consultants, while being committed to meeting the learning needs of our organization. This position will identify needs, perform program design and development in various delivery methods, coordinate and implement programs, conduct skilled facilitation, administrator the online learning system, and evaluate learning impact. In addition, this position will exhibit advanced problem-solving and technical skills, serves as the primary liaison with Compliance, Audit, and other departments, and assist in managing department vendor contracts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts learning needs analysis conversations with internal partners, determines and prioritizes learning needs, and recommends appropriate solutions and delivery methods to meet business objectives.
• Designs and develops learning solutions in a variety of delivery methods, including web-based e-learning courses, virtual synchronous sessions, classroom sessions, meeting kits, user guides, job aids, and various communications.
• Facilitates learning in both virtual and classroom delivery methods, focused on achieving program learning objectives through learner engagement.
• Evaluates learning impact by creating post-session surveys and/or conducting participant debrief conversations, followed by collecting and analyzing responses; based on responses, determines improvement opportunities and implements strategic updates to better meet learner and organizational needs.
• Maintains and updates learning materials with a goal of ongoing improvement to content and learner engagement; proactively updates courses and documents as policies and procedures change and collaborates with subject-matter experts to stay abreast of regulatory updates as well as changing business objectives.
• Oversees administrative functions of First Interstate Bank's Learning Management System to include creating, updating, and maintaining user profiles, assigning appropriate courses, accessing and distributing reports, and troubleshooting and ensuring resolution of technical issues.
• Consults with department Learning Consultants to provide guidance and support, ensuring priority needs are met and project quality is achieved; regularly share knowledge to elevate technical skills within the Learning & Development (L&D) Team.
• Acts as a point of escalation for complex problems within department, determines and implements innovative solutions.
• Displays expertise in learning technology and keeps skills up to date in an ever-changing industry.
• Advises L&D Team and internal partners on existing technical functionality, as well as researches and recommends new technology solutions as determined necessary.
• Serves as the primary liaison between Compliance and Audit to ensure assignments meet regulatory requirements, as well as develops and oversees an ongoing reporting strategy to satisfy interdepartmental audit needs; may serve as main connection for other departments as well.
• Assists in managing department vendor contracts, including existing vendor renewals and the research and implementation of new vendors to meet changing organizational needs and budget guidelines.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowled