Patient Access Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative

                        

Location

Canton

                    

Facility

Cleveland Clinic Mercy Hosp

                     

Department

Patient Support Services-Operations

                      

Job Code

U99943

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

3:00pm-11:30pm/11:00pm-7:30am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.  

 

A caregiver in this role works day/evening/night/weekend, 3:00pm—11:30pm or 11:00pm—7:30am.  

 

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree  

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  

• Basic PC software application knowledge and ability to use multiple data systems  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer or other office equipment.  

• In some locations, ability to travel throughout the hospital system.  

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospi