Industry Training Manager

Location: Shrewsbury, MA 

Schedule: Mon-Fri 8a-5p

Pay: $45,000 - $55,000 annually

This position is responsible for overseeing and managing all aspects of station and inspector programs, including applications, documentation, training oversight, and administration of the electronic certificate program. Also, serves as the primary liaison between the organization and station owners/managers, ensuring successful program certifications and recertifications, compliance, and alignment with strategic objectives.

• Lead and coordinate inspector training initiatives, including:
• Ensuring all required documentation for new and recertifying inspectors is complete and accurate.
• Scheduling and notifying applicants of assigned training sessions.
• Maintaining and updating training curricula, rosters, and related materials.
• Oversee documentation and reporting training outcomes; and contribute to the development and refinement of policies and procedures.
• Serve a primary point of contact for station representatives and inspectors regarding program policies, technical guidance, problem resolution, billing and recruitment.
• Maintain accurate and up-to-date inspector information in the administrative databases.
• Ensure timely and professional response via email and other communication from station personnel.
• Review, process, and approve inspector applications in alignment to program standards.
• Monitor training participation, assists stations and inspectors with training profiles and support  financial reconciliation for training sessions.
• Manage the processing of completed training rosters, payments, and the creation of inspector profiles within web-based applications.
• Collaborate with Opus’s Quality Assurance to identify program or policy outliers, and provide targeted training for station and inspection personnel as needed.
• Facilitate inspector training, including distribution and classroom preparations.
• Support continuous improvement and customer satisfaction initiatives, including active participation in the company’s Quality Management System (QMS).
• Represents the company in meetings, providing expertise and recommendations as appropriate.
• Performs other duties as required.

• High school diploma or equivalent required, college degree preferred.
• Strong interpersonal skills including effective listening and the ability to interact professionally with customers and colleagues.
• Excellent verbal, written, and organizational skills.
• Experience with working with Microsoft Office products (Microsoft Word, Microsoft Excel, Outlook), including intermediate to advanced Excel skills.
• Comprehensive knowledge of service station/repair industry a plus.