Client Service Manager

Description

Our family of brands comprises Schoolhouse, the lighting, home furnishings, and lifestyle brand based in Portland, Oregon; Food52, the community-driven cooking and home company, based in Brooklyn, New York; and Dansk, the heritage home brand founded in 1954.  

Food52 is a next-generation cooking and home company, named one of the World's Most Innovative Companies by Fast Company, with a monthly reach of more than 25 million people. Food52 challenges the models of traditional media and retailers, combining content, commerce, and community around the belief that the kitchen is the heart of the home and that food is the center of a well-lived life. Food52 inspires, informs, and supports its engaged community with recipes, videos, podcasts, events, and a curated selection of well designed, high-quality products.

About the role

We’re currently seeking a full-time Client Service Manager to join our growing Brand Partnership Team in our New York office. Reporting to the Head of Partner Operations, this position will join an agile and fast-paced cross-departmental team tasked with driving performance and market results for our brand partners across display, video, mobile, audio, commerce, and content.

Key Responsibilities: 

• Provide a best in class Food52 experience for brand partners across food, home and lifestyle categories
• Serve as the primary point of contact for program execution including day-to-day client and internal communications, coordinating deliverables and ensuring campaign delivery
• Work with production teams and vendors to develop custom content, Ad Ops and other internal teams to successfully launch onsite and social placements 
• Manage program workflows, timelines and ensure key milestones are met 
• Collaborate with Ad Ops to monitor live program pacing and performance to ensure campaign expectations are met 
• Provide clients with Food52 recommendations, best practices and optimizations for partner success  
• Oversee program spend adhering to budgets, insertion orders, revisions and internal plan operating systems
• Throughout the program you will support the sales team, highlighting incremental opportunities and future recommendations for your clients
• Lead the development of campaign recaps, telling a holistic narrative of program learnings and insights to position Food52 as the publisher for future investments 
• Lead the development of campaign recaps, telling a holistic narrative of program learnings and insights to position Food52 as the publisher for future investments 
• Manage event production, working with internal stakeholders and external vendors (i.e catering) to plan and execute all aspects

Qualifications & Requirements: 

• 3+ year(s) experience managing brand campaigns including custom content and media 
• Bachelor's Degree required in fields such as marketing, communications, etc. 
• Worked in account management at a publisher, media or creative agency managing a brand’s digital advertising strategy, creative development and buying activities
• Demonstrated success in cross-team collaboration and working with internal and external stakeholders 
• Been in a client interfacing role and comfortable presenting to different audiences, tailoring messages accordingly
• Proven project management skills managing a high volume of campaigns and ability to navigate and convey timelines and deliverables (internally and externally) with accuracy
• Worked on complex programs across a variety of spend levels and verticals, with proven success of client growth
• Reported and monitored program performance and delivery 
• Passionate about partnering with other food, home, and lifestyle brands 
• An ability to tell a story using data, research and insights research
• Google Product Suite, Powerpoint, Excel, Smartsheets, Slack and Boostr knowledge

Additional Qualifications

• Collaborative: You get things done cross-functionally and believe it’s about the team, not the individual
• Entrepreneurial: You have a passion for content-driven advertising and are obsessed with innovating within the complex media landscape
• High-Energy: You’re infectiously optimistic and resilient, particularly in moments of change
• Analytical: You are a critical thinker who loves to tell compelling stories through data and campaign analytics
• Client-First: You love working with and delivering for clients whether that be campaign optimizations, post campaign analytics, ad server quality and tag management.
• Meticulous: You’re detailed and thoughtful in your approach, understanding the little things can help drive the success of programs

COMPENSATIO