Director, Logistics & Operations

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ starface

Starface is seeking a Director of Logistics & Operations to support the execution of our Operations strategy including transportation management oversight and execution, order fulfillment, and 3rd party DC relationship management for multi-region operations. You will be accountable to define the strategy for these critical aspects of Starface’s operation while acting as a working manager to route and fulfill all trade partner orders. You will also manage 3rd party Distribution Center (DC) relationships, ensure physical and systematic inventory integrity, and oversee at least one direct report who manages inbound transportation. Success in this role will come through the creation and implementation of strong foundational processes that support performance excellence and scale in multiple areas. 

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing, planning, etc), and can effectively represent our Operations team in a professional manner with external partners including 3PL distribution center teams, retailers, distributors, freight forwarders, carriers, brokers, and suppliers. This person will also be comfortable managing a high level of complexity in a fast paced environment and effective at flexing between a hands-on executional approach and a strategic lens.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!

we’ll count on you to…

Fulfill Orders and Optimize the Order Fulfillment Process

• Ensure on-time, in-full order fulfillment (>97.5%) for all trade partners (ecomm, marketplace, and B2B retail), both overseeing strategy and executing tactically on transportation and order fulfillment needs
• Develop and maintain routing guides for new and existing retail partners including an annual review of all routing documents with DC partners
• Manage system transactions to ensure seamless order processing and partner with Ops Systems & Strategy team to optimize/automate order fulfillment processes to increase efficiency 
• Track chargebacks and manage the claims process across all trade partners; partner with the Operations Systems & Strategy team to create tools that automate charge tracking by retail partner; analyze chargebacks and publish monthly summary including claim submission and monthly claims recapture
• Actively work with DC partners to reduce chargebacks and fees related to order fulfillment 
• Act as logistics and operations point person for supplier and retailer onboarding activities pertaining to routing guides, order requirements, contract review, and trade partner specifics 
• Partner with Operations Systems & Strategy team to optimize any EDI inefficiencies impacting OTIF execution

Oversee Inbound & Outbound Transportation

• Manage one direct report responsible for inbound and outbound freight and transportation flows
• Coordinate all prepaid freight routing to ensure on-time delivery, clear tracking, and communication with relevant stakeholders
• Ensure there is a clear roadmap in place to minimize cost and drive year over year savings
• Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
• Partner with direct report to select carriers and/or freight forwarders who are most adept at delivering service, cost, reliability, damage mitigation, and claim avoidance
• Commun