Customer Service Supervisor

Description

EnterSource is a growing and thriving Fiber-To-The-Home (FTTH) installation and service company who is looking to add to our team of "A" players! We are team-oriented, production-driven, customer-focused, and operate with a high-level of integrity. We value generosity, resiliency, having a heart of a teacher, and attention to detail while fostering joy, optimism and servanthood through hard-work and humility.

The ESS Supervisor is responsible for leading and supporting the daily operations of scheduling, routing, dispatch coordination, internal field operations support, sub-contractor field operations support and external customer support. This role supervises a team of Project Coordinators and ensures efficient, timely and accurate deployment of field resources and handling of escalations. The ESS Supervisor is accountable for workforce management, KPI tracking, daily production reporting, coaching and development and performance management of their team. Someone in this role must exhibit strong leadership and problem-solving skills as well as have the ability to work with customers and staff on a regular basis.

What’s in it for you?

• Paid Time Off
• Paid Sick Leave
• 6 Paid Holidays
• Company paid premium for Life Insurance
• Employee Assistance Program
• Opportunity to gain valuable working skills in a growing industry

Voluntary Benefits offered:

• 401(k) with Company Match
• Medical
• Dental
• Vision
• Short- & Long-Term Disability 
• Accident & Critical Illness Insurance

Requirements

• Excellent communication and customer service skills.
• Proficient in Internet-related applications such as email and web browsers with knowledge of Google Applications.
• Understanding of laws and regulations that require contacting 811 before digging work starts on any project.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.

Schedule:

• Full-time, regularly scheduled to work 40 hours a week.
• Be present on-site a minimum of 3 days per week to support operations, team development and leadership engagement.
• Willing to work a flexible schedule, including additional work on weekends and holidays as needed.

Employment is contingent on successful completion of a pre-employment screen to include a drug test.

Equal Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Employment with EnterSource is at-will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. EnterSource is a Drug Free Workplace.