Job Description Summary

The Global Customer Training Administrator will coordinate and manage all customer training scheduling and delivery activities to meet business objectives. This involves interacting with customers, project managers, instructors, project engineers, sourcing and other functions. This person will work and report to the global customer leader to deliver quality training for CSS customers. The coordinator will be responsible for scheduling instructors, shipping equipment, communicating with customers and closing out projects for final revenue recognition. This individual should have strong project management and coordination skills to succeed in this role. Mastery of MS Office solutions (Word, Excel, PowerPoint and SharePoint/Box) is a plus. Prior experience with Smartsheets, SAP and Ariba purchasing is also desired.

Job Description

Roles and Responsibilities

• Manage Course Logistics for all customer classes (mainly in North America)
  • Manage customer training schedules and assign instructors based on their skill-set and availability through Smartsheet and Service Max
  • Manage all customer pre-training meetings and ensure all meeting minutes are documented and shared in a timely manner
  • Shipping and receiving training equipment in a timely manner.  This requires understanding of shipping regulations, documentation and the use of the internal shipping system.
  • Assist Instructors in Printing Manuals (using pcard or otherwise) and working with suppliers to expedite printing and resolve payment issues.
  • Assist instructors in printing Student Certificates
  • Coordinate Customer Student Give-aways and keeping a record of inventory
  • Assist Regional Training Managers (RTM’s) with facility coordination and ensuring training rooms are in a presentable condition for hosting customers and internal activities
  • Welcome and assist customers attending training in the Longmont facility

• Work with RTMs to issue requested Purchase Orders (PO) in assistance with internal/external training
  • Request quotes from subcontractors
  • Initiate Purchase Requests for Purchase Order
  • Receive and verify invoices with RTM prior to GR
  • Mark orders Good Received (GR) in SAP
  • Escalate to Payment team when invoices are rejected and follow through to resolution

• Use SAP to Verify Backlog, extract project technical data and close out projects
  • Verify backlog revenue, dates and product-line codes in SAP
  • Collect customer technical data and share it with instructors using Easy DMS or any other GE system
  • Work with Project Managers, Project Engineers and Project coordinators to maintain SAP data.  Compare SAP data to Tableau data for accuracy.

• Attend and help facilitate Staff Calls with Region Training Managers (RTMs)
  • Weekly Schedule Review
  • Weekly Risk Review
  • Weekly Global Staff Call

• Track training quality through NPS and student feedback
  • Collect student and managers’ feedback for continuous improvement
  • Address concerns related to delivery, equipment or venue in a timely and professional manner
  • Documentation of lessons-learned and improvement plans
  • Propose new work methods and solutions to improve efficiency and cost

• Manage the Learning Management System (LMS) for Nexus controls business
  • Student registration process
  • Support instructors loading and managing Course Content and updates
  • Ensuring Course Schedule Accuracy

• Website Management & LMS Alignment
  • LMS is linked to Website
  • Manage Website content, class schedule and new offerings

• Work integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this leve