Sr. Client Success Specialist

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

We are looking for a Sr. Client Success Specialist to serve as the local streaming TV expert and strategic advisor for clients, sales, and internal stakeholders covering Peacock, NBCU, and Telemundo digital video products. 

Responsibilities

• Manage a list of large agency and advertiser accounts; serve as the cross-functional quarterback from proposal and planning through activation and reporting—partnering with account management, operations, and sales to deliver exceptional service, navigate complex agency requirements, and achieve client KPIs in a fast-paced environment. 

• Effectively communicate, develop quarterly business reviews (QBRs), translate the complex into clear and concise guidance for growth. 

• Build a deep understanding of client business objectives; lead weekly client touchpoints to optimize in-flight performance and provide strategic recommendations that drive long-term outcomes and brand growth. Analyze and troubleshoot campaign performance via FreeWheel and campaign management tools. 

• Share product knowledge by providing sales and account teams with answers to common questions; train clients and internal stakeholders on dashboard access and insights; and partner with technology teams to improve reporting efficiency. 

• Partner with research to assess targeting data and attribution approaches, with emphasis on feasibility, scale, measurement rigor, and partner landscape. 

• Contribute to the evolution of the NBCU Local streaming TV offering by monitoring marketplace and competitive trends, partnering with marketing on go-to-market materials, and strengthening product positioning in alignment with NBCU brand values. 

Qualifications

Qualifications 

• 3+ years of experience in streaming TV and/or digital video products. 

• Experience required with digital campaign activation/management and/or measurement. 

• Bachelor’s degree or equivalent experience.

• Working knowledge of digital targeting, measurement, and reporting. 

• Proven ability to manage priorities independently while collaborating effectively across teams and functions. 

• Familiarity with ad serving platforms (e.g., FreeWheel, Google Ad Manager/DFP). 

Desired Characteristics:

• Highly detail-oriented and data-driven, with strong analytical judgment. 

• Exceptional written, verbal, and presentation skills; comfortable presenting to senior stakeholders. 

• Intellectually curious, proactive, and motivated to continuously improve client outcomes. 

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000- $100,000. 

Additional Information

As part of our selection process, external candidates may