Senior Product Manager

Department: Product
Reports To: VP of Product & Strategy
Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. Senior ICs are expected to model these behaviors at an elevated level: operating with broad autonomy, creating clarity where none exists, and driving cross-functional alignment across complex initiatives.

We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

Role Summary

The Senior Product Manager is responsible for leading the definition, development, and delivery of high-impact product initiatives that support Togetherwork’s strategic goals. This role owns complex product areas, drives long-term roadmap strategy, and partners deeply with engineering and design to deliver high-quality solutions that create measurable customer and business value.

A Senior Product Manager operates with greater independence than a standard PM, using data, customer insight, and market signals to shape outcomes. They serve as a thought leader across teams, elevating standards for product discovery, cross-functional communication, and customer experience. This role requires strong storytelling abilities, external-facing confidence, and the ability to influence without authority across multiple stakeholder groups.

Key Responsibilities

Strategic Roadmap Leadership

• Own multi-quarter strategic product roadmaps, aligning them to portfolio goals and market opportunities.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.
• Translate complex strategic goals into actionable product themes and measurable outcomes.
• Identify emerging trends, competitive shifts, and customer patterns to drive new product investments.

Product Discovery, Definition & Execution

• Lead rigorous product discovery through qualitative research, quantitative data, experiments, and prototype testing.
• Develop detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner with Product Owners, Designers, and Engineering to ensure clarity, feasibility, and timely delivery.
• Drive cross-functional decision-making, ensuring teams remain aligned on goals and priorities.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define interventions when issues arise.
• Champion customer delight—ensuring quality, usability, and accessibility are integral to all decisions.
• Lead customer interviews, advisory councils, and feedback cycles for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Support, and CX on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, training content, and customer messaging.
• Ensure internal and external stakeholders are fully prepared for upcoming releases.

Cross-Functional Leadership & Communication

• Communicate roadmap, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data and narrative storytelling to drive alignment.
• Build strong relationships across Engineering, Sales, CX, and Operations to ensure shared accountability.
• Collaborate with leadership to support portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations.
• Attend conferences, customer meetings, or research events as needed.
• Bring back external insights that meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools for discovery, research synthesis, segmentation, and analytical insight.
• Use AI to accelerate workflows, prototype ideas, or validate hypotheses.
• Model responsible, ethical AI practices for peers and cross-functional partners.

Qualification