Patient Success Specialist

Patient Success Specialist

 

POSITION SUMMARY:

All patient-specific eligibility verifications with payers claim submissions/ investigations, product grid, current patient status analysis, and various reporting functions management.  The candidate must ensure strong organization and strict adherence to guidelines and regulatory requirements. The current role is a pivotal contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities and the ability to multi-task accordingly. Confer with Management to determine work progress and provide information on changes.

Spanish a plus

PRIMARY RESPONSIBILITIES:

 

• Must have a clear understanding of the insurance billing process including EOB, Deductible, Coinsurance and Copay

• Must maintain a current status on Natera training requirements.

• Experience with medical billing and coding, preferably in a skilled nursing environment

• Excellent customer service skills and phone manner

• Ability to manage stress in a fast-paced environment

• Strong knowledge of Medicare and Medicaid practices

• Minimum of two years of call center experience in inbound and outbound capacity. 

• Minimum two years of Salesforce experience

KNOWLEDGE, SKILLS, AND ABILITIES:

 

• Outgoing personality with excellent oral & presentation skills.

• Ability to think strategically and execute tactically.

• Emphasis on competitive analysis and team-first attitude.

• Ability to relate and educate our billing offerings to potential patients and internal agents.

• Strong quantitative and MS Excel skills

• Self-motivation, with the desire and capacity to work both independently and collaboratively.

• Must act with a sense of urgency.

•  Excellent organizational and communication skills (written and verbal)
  PHYSICAL DEMANDS & WORK ENVIRONMENT:

•  Duties are typically performed in an office setting; however, working from home is an option. 

•  This position requires using a computer keyboard, communicating over the telephone, and reading printed material. 

• Duties may sometimes require working outside regular working hours (evenings and weekends).

• Duties require the ability to converse with patients on the phone for a minimum of 4 hours/day.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.San Carlos, CA $20—$23 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!