Delivery Driver Medical Equipment

Description

We are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient’s lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.

Essential Duties and Responsibilities

• Available for on-call assignments as needed
• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Adheres to the guidelines established in the ‘Rotech Way’
• Builds relationships with patients and/or caregivers
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instruction, route sheets, etc.
• Complies with applicable laws and regulations
• Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Encourages patients and/or caregivers to complete the Customer Perception of Care survey
• Maintains assigned company vehicle in a clean and safe working condition
• Observes additional needs that the patient may have and reports to management during morning mee ng
• Properly cares for & uses electronic tablet that is assigned for job du es
• Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
• Reports equipment hazards and/or product incidents as required
• Safeguards patient’s Protected Health Informa on and adheres to all HIPPA privacy regulations
• Works with location personnel to coordinate deliveries Performs other du es as assigned

Supervisory Responsibilities: None

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Requirements

Education and/or Experience

• High school diploma or GED equivalent
• 3 year’s delivery experience
• Experience working in healthcare, home health or the medical field Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with location employees and patients
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan me-saving delivery routes
• Mechanical aptitude with ability to learn
• Multi -task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplica on and division
• Properly work an electronic tablet device that is used for services after training
• Read and successfully interpret written directions and/or instructions in English
• Self-motivation, organized, me-management and deductive problem solving skills
• Sense of urgency and responsiveness to customers
• Work independently and as part of a team

Physical Demands

• Available for on-call assignments as needed (after business hours &/or weekends)
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork and our electronic tablet
• Requires lifting and transporting of patient equipment and or move full & empty cylinders
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Requires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen unit