About the Team

The Merchant Live Order Experience team focuses on ensuring that every customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions to improve quality before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.

About the Role

We’re looking for a motivated Senior Associate to dive into strategy and execution to improve one of our core quality metrics. You’ll get to the lowest level of detail by visiting Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations. You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform. This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy. You will report into the Senior Manager on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization.

You’re excited about this opportunity because you will…

• Use data-driven decision-making to run and scale experiments on everything from implementing pick-up racks at Merchants to developing new incentive models for Merchants and their staff
• Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life
• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
• Engage and cultivate relationships with Merchants to understand their needs and identify strategic bets that can create step-change improvements for them

We’re excited about you because…

• You want to affect change every day and can operate in a fast-paced, ambiguous environment
• You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions
• You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights
• You have strong written and verbal communication skills 
• You thrive working in a cross-functional environment, and have had success leading projects across teams
• You have completed your Bachelor’s degree and have 4+ years of experience in consulting, strategy, operations, technology, or related experience

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$78,200—$115,000 USD

About DoorDash