Patient Care Coordinator

About us: 

Dr. Mark Santana and Associates not only have a beautiful dental practice, conveniently located in the Historic Cochrane Block Building on 388 Queen Street East at Elgin. The Dental Office offers a comprehensive range of general dentistry, cosmetic dental services, oral surgery & children's care.  We are easily accessible by public transit and offer free parking to all employees. Our office is located in a highly desirable area in Sault Ste. Marie, with dozens of charming restaurants and local shops in walking distance.

We pride ourselves on providing quality dental care and 5.0 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within our network of practices, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

www.drmarksantanadentistry.com

Schedule: Full-time

Monday-Thursday (8:15-5:15)
Occasional Fridays may be required

Benefits of Joining Our Team:

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

• Uniform Allowance & Paid Parking

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Dental or Medical Administrator experience

• Clinical background considered an asset

• Experience with Dental software an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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