Medical Equipment and Supply Specialist Lead, Continuum of Care

It's more than a career, it's a calling.

WI-SSM Health at Home Madison Hammersley

Worker Type:

Regular

Job Summary:

Leads the daily operations of the medical equipment team. Works with medical providers and insurance payers to provide and bill for medical equipment and supplies. Focuses on quality customer service.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Trains, guides, and audits staff on operational policies and procedures. Acts as a primary resource for staff. Assigns duties and leads the daily operations of the team/department. Determines daily workflow changes based on volumes and staffing availability. 
• Responds to and works to resolve patient or referral concerns or complaints. 
• Leads projects, coordinates work across teams, facilitates meetings and assists in audits. 
• Obtains and interprets medical documentation, compares documentation with insurance coverage criteria, and creates orders to provide medical equipment/supplies. 
• Engages in staff duties and covers for other areas.  
• Verifies patient insurance eligibility/benefits and communicates financial responsibilities to patients, caregivers, and other health care providers. 
• Obtains written orders and prior authorization for appropriate equipment/supplies. Reviews, obtains, and logs appropriate medical documentation that supports the reimbursement of equipment/supplies. 
• Performs accurate data entry into operating system and processes orders for appropriate equipment/supplies to ensure delivery and correct billing. 
• Communicates with patients, employees, payers, caregivers, and other health care providers on status of orders. 
• Collects payments from patients for coinsurance, copays, and self-pay items. 
• Works in a constant state of alertness and safe manner. 
• Performs other duties as assigned. 

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• Four years’ experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8055000174 Clinical Administration

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for