HO Warehouse Operations - Dulles

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Job Description:

Job Summary: As the Head of Warehouse Operations, you are the single-threaded owner of a major regional distribution hub, responsible for its strategic direction, financial performance, and operational execution. This is not just a role managing day-to-day operations; it is about architecting a world-class fulfillment engine that serves as a key pillar in our global supply chain network. You will lead a team of Head of function [pick / pack / ship] leaders, own the site’s full P&L, and cultivate a culture of improvement and leadership development. The ideal candidate is a data-obsessed operator, a strategic thinker, and an inspirational leader who can dive deep into details while simultaneously thinking big to define the future of warehousing and building a talent pipeline.

Primary Responsibilities: 

[Operations]:      70%

• Operational Excellence: Lead the facility to achieve best-in-class performance across all key metrics: Safety (LTI), Quality (RFT), Delivery (OTD), and Cost. Champion a culture where every operator is an owner of these metrics.

• Data-Driven Decision Making: Champion a "deep dive" culture where data, not anecdotes, drives decisions. Leverage advanced analytics, skywise, and AI insights to identify trends, root-cause defects, and unlock new levels of performance.

• Innovation & Automation: Sponsor and direct high-impact technology projects, from piloting new robotics and automation systems to implementing predictive analytics for labor planning and inventory flow.

• Cross-Functional Partnership: Serve as the primary operational leader and strategic partner to executive leadership across Supply Chain, Finance, HR, and Technology, ensuring the hub's strategy is tightly aligned with broader company objectives.

[Leadership]:     25%

• Leadership of Leaders: Directly lead, mentor, and develop a team of senior functional leaders (Heads of Inbound, Outbound, Inventory, etc.). Build a world-class leadership bench with a clear succession plan for all critical roles. 

• Talent Strategy Ownership: Own the end-to-end talent strategy for a facility of hundreds of associates. Set a high bar for hiring, develop rigorous performance management systems, and create clear career paths that foster retention and growth.

• Culture Cultivation: Intentionally design and cultivate a facility-wide culture rooted in high performance, psychological safety, and continuous learning. Be the primary champion for employee engagement, diversity, and inclusion initiatives.

• Site-Wide Communication: Develop and execute a clear and consistent communication strategy that keeps all levels of the organization informed, engaged, and connected to the company's mission and goals.

[Additional Responsibilities]:     5%

• Lead critical, cross-functional strategic initiatives, such as new business line integration, network optimization studies, or the launch of new sustainability programs.

• Serve as the voice of Operations in senior leadership forums, providing critical insights that shape overall company strategy.

• Deputize for the Head of Logistics in key meetings and planning sessions as required.

• Other duties as assigned.

Qualified Experience and Training:  

Education:

Required: Bachelor's degree in Supply Chain Management, Engineering, Business Admini