Senior Inventory Materials Specialist - Federal

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Senior Inventory Materials Specialist, you will perform fulfillment activities associated with picking, packing and shipping daily. Manage all equipment and supplies inventory as needed for item and order packing. Perform all transactions in the warehouse management system.  Aptitude to master and perform all functional and systems tasks related to receipts, returns, repair, outbound, and cycle counts, and be well versed in end-to-end warehouse operations. Skill to train employees and new hires on systems and processes when required, and operate as informal lead on the warehouse floor, directing efficient material flow. Ability to operate as the backup to the warehouse manager when absent.  Maintain established productivity standards utilizing metrics to monitor progress in all assigned duties.

Location and Schedule

This is an onsite position in our VA market. The office location is 2900 Towerview Road, Herndon, VA.

The Main Responsibilities

• Load and unload materials as required confirming shipments against load Bill of Lading. Open crates, boxes, cartons, and other containers and
• validate part numbers, quantities and serial numbers against material pack list. Perform material receipt transactions in SAP system to close open receipt line and show material received in the warehouse. Store receipted material in storage location and complete SAP system transaction confirming material is stored in an assigned storage location. Identify exceptions such as shipping errors from vendors, and initiate exception process.
• Pick orders from daily requisitions and complete SAP system transactions confirming parts, quantities, and serial numbers being removed from on hand inventory.
• Verify, pack and create associated shipment documents and ship orders utilizing UPS WorldShip for parcel shipments or freight carriers LTL shipments. This requires continuously monitoring queue in the system, and occasionally working exceptions through the process.
• Perform daily cycle counts and inventory reconciliations matching physical inventory counts to SAP on hand balances. Review and investigate system variances via SAP transactional history research and make appropriate system corrections/updates to sync SAP inventory balances. Restock/replenish inventory stocking and forward picking locations including warehouse restack and product relocations. Perform all inventory bin transfers and transactional updates in SAP system to complete material movement to final location.
• Receive RMA, de-install and field returns.
• Validate part, qty and serial number against return paperwork and process receipt transaction in the Equipment Return Tool and SAP systems using the determination from the tool to properly receive into Stock, Spares, Excess, or Recycle. Determine and diagnose item or serial number issues and errors impacting system receipt and processing and use notification tool to record and communicate existing issue.
• Review SAP item transactional history to apply corrective actions or request additional assistance.
• Identify and work through exceptions, including system issues, data inconsistencies and other issues that may come up. This requires interacting with others in the team and with other departments as appropriate.
• Train new employees, help other associates troubleshoot issues -whether system or process-related 
• Perform periodic on call after hours shipment reque