Senior Social Media Manager (10 months, fixed-term)

Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
You’ll oversee the planning, creation, and execution of our social media and content strategy, ensuring that we’re reaching our target audience and achieving our business goals. As a content expert, you’ll play a key role in producing standout assets that captivate our audience, drive engagement, and enhance our brand presence across platforms. 

What you’ll do

• Work alongside Global Social Media Lead (based in Melbourne, AU) to develop and execute a comprehensive social media and content strategy aligned with our overall business objectives.
• Own the end-to-end content creation process, from ideation through to production, copywriting, and scheduling - experience writing social copy and using Canva for design is critical; experience producing/editing social-first mobile video strongly preferred.
• Collaborate with internal stakeholders and external creative partners (freelance: designers, videographers, copywriters and agency partners) to develop compelling social-first content.
• Manage and monitor our social media channels, engaging with our audience and bringing our brand to life online.
• Drive creative innovation by experimenting with new content formats, styles, and storytelling techniques to maximize engagement.
• Ensure brand consistency across all social media content while adapting for platform best practices.
• Analyse social media and content performance metrics to identify areas for improvement and measure the impact of our efforts.

Success looks like

• A seamless content engine that produces innovative, high-quality social media content at scale.
• Increased follower growth, engagement rates, and meaningful interactions across social media channels.
• Improved brand awareness, reach, and audience sentiment - core objectives are growth in positive mentions of Xero, and growth in owned engagement and advocacy.
• Content consistently aligns with key business objectives with measurable impact.
• A culture of creative experimentation that leads to new content formats and storytelling approaches.
• Efficient content production workflows that enable agility without sacrificing quality.

What you’ll bring with you

• Creative Excellence – A strong understanding of what makes social media content engaging, shareable, and impactful.
• Strategic Thinking – Ability to align content production with business objectives, audience needs, and platform trends.
• Collaboration & Influence – Proven experience working cross-functionally with designers, videographers, copywriters, agencies, and freelancers.
• Innovation & Experimentation – A passion for pushing creative boundaries and testing new content formats and storytelling techniques.
• Project Management – Ability to manage multiple projects and deadlines, balancing creative quality with efficiency.
• Data-Driven Mindset – Ability to interpret content performance data and apply insights to future content strategies.

Experience

• 4+ years of experience in social media marketing, creative and strategy, preferably in a mid-level role (oversees and executes production).
• Proven experience producing high-impact social content that drives growth, engagement and advocacy.
• Experience developing and executing successful social media campaigns.
• Strong understanding of social media platforms, content trends, and best practices.
• Experience in creating high-quality, engaging content for social media.
• Proficiency in working with copywriting, creative tools (Canva), video production tools (mobile phone capture, CapCut, Premiere Pro), and social media measurement/analytics.

This role is an opportunity for a content creator/strategist who lives and breathes social media, thrives on creativity, and is passionate about producing industry-leading content.

Why Xero? Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family for