Operations Market Analyst (Remote)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

The Operations Analyst will play a pivotal role in ensuring that our operational processes consistently meet and exceed organizational standards and client expectations. This position involves a comprehensive evaluation of operational workflows, identifying areas for enhancement, and implementing strategic improvements. The Analyst will take ownership of evaluating operational losses, meticulously tracking and analyzing data to uncover trends and develop actionable solutions. Additionally, the Analyst will be integral to the successful launch and support of new services and products, ensuring they adhere to our high standards of quality and operational efficiency. Furthermore, the Analyst will be responsible for mapping all operational processes, maintaining these maps to ensure they are current and accessible to all teams.

Key Responsibilities:

• New Services/Product Launch: Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards.
• Quality Assurance: Ensure new services/products meet established expectations for quality of service and operational efficiency.
• Process Mapping: Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams.
• Operational Metrics Evaluation: Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus.
• Operational Evaluation: Assess and analyze operational workflows throughout all stages of our service delivery processes.
• Process Improvement: Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction.
• Loss Evaluations: Conduct evaluations of operational losses to understand the reasons and analyze trends.
• Data Analysis: Track and analyze operational data to identify patterns and areas for improvement.
• Reporting: Prepare detailed reports on operational performance and loss evaluations, presenting findings to management.
• Action Planning: Develop and implement action plans to address identified issues and improve operational efficiency and client retention.
• Collaboration: Work closely with various departments to ensure a cohesive approach to operational improvement.
• Feedback Loop: Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.

Qualifications:

• Education/Expertise:
  • Bachelor’s degree in Business, Operations Management, Analytics, or a related field.
  • Minimum of 2-3 years of experience in a similar role, preferably within the insurance, financial services, PEO, or HR consulting industries.

Required Attributes:

• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Client-focused mindset with a passion for improving operational efficiency.
• Ability to manage multiple tasks and meet deadlines.

The typical base pay range for this role nationwide is $50,000 to $52,000/year.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions),