Seasonal Service Lead

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring the timely completion of tasks, and assisting with customer inquiries.  

Pay: $19.85 - $23.57 /Hour 

Duration: Mid-October - March 1st, 2027 (with the possibility to extend) 

Scheduling Requirements: 

• This is a seasonal position with weekend and holiday scheduling requirements. 
• Weekend availability is required, as well as the ability to work during peak holiday periods including Black Friday (the day after US Thanksgiving) and the weeks leading up to and following Christmas. 
• Shifts may include mornings, evenings, weekends, and holidays. 

The Perks

• Sick leave, 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles
• Career pathing, leadership development, network development, training and performance feedback

The Opportunity

• Team Guidance: Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment. 
• Workflow Management: Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring the timely completion of tunes, mounts, and rental preparations. 
• Customer Service: Assist in addressing customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction. 
• Equipment Maintenance: Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards. 
• Training: Provide training to new and existing Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities. 
• Collaboration: Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery. 
• Inventory Management: Assist in monitoring and managing inventory levels for rental equipment and service shop supplies. 
• Quality Control: Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes. 
• Performance Support: Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed. 
• Communication: Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and any changes in procedures. 

Requirements

The Must Haves

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus. 
• Previous experience in a leadership or lead role within a service shop or rental environment
• Proficiency in using standard office and communication tools. 
• Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management. 
• Embodies, honors, and lives our core values: The Great 8 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in