Project & Business Systems Administrator

BIG NEWS!🔔 ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo

OPPORTUNITY OVERVIEWZeroFox seeks an SFDC and Monday.com Systems Administrator who will administer and support the suite of products employed by Zerofox Operations and Services teams. Duties include system configuration (maintenance, system enhancements/upgrades, etc.), creating reports and dashboards, training end users migrating data, and ensuring data hygiene and integrity. This role collaborates with internal functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a high-growth environment.  

Role and responsibilities

• Update and maintain Salesforce system documentation and Salesforce Best Practices
• Act as primary contact for all Salesforce reporting requests including support of metrics, data loads and others as requested for Operations teams
• Develop and maintain user roles, profiles, security settings, access levels, hierarchies, etc.
• Manage and maintain relevant third-party systems
• Document and support integration workflows for supported systems with other business tools
• Develop a solid understanding of operations department-specific business processes
• Develop and document department-specific views, processes, fields, notifications, reports, dashboards, custom objects, page layouts and workflows
• Provide day-to-day end-user support including implementation, user adoption, system configuration and maintenance, formulas, testing, data integrity, backups, and others as identified
• Utilize analytical skills to respond to requested additions/change
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
• Manage data imports, database deduping and database cleanup for data accuracy

Required qualifications and skills

• Salesforce administration or related experience in a tech/SaaS high-growth environment, typically obtained in 3+ years 
• Bachelor's Degree in Information Systems or Computer Science
• Hands-on experience with the administrative side of any of the following: Monday.com, ZenDesk or similar platforms
• Experience building out technical documentation and training programs for Operations Teams
• Strong Salesforce experience; custom reporting / dashboarding, backend processes / flows / process builders, object relationships, field types 
• Good presentation skills with a background in technology enablement

Desired qualifications and skills

• Familiarity with relational databases and related concepts
• Familiarity with APEX code or SQL queries
• Project Management experience 

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This role is based out of our office in Baltimore, MD (hybrid)
• This role requires occasional work on nights and weekends as needed.

ABOUT ZEROFOXZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best ver