About the role
<p><strong>Who we are?</strong></p><p><strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.</p><p>Right now, we’re expanding our <strong>talent bench</strong> — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.<br />If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.</p><p><strong>What you will do:</strong></p><ul><li>Deliver outstanding customer support via calls, chats and emails</li><li>Build strong and lasting customer relationships</li><li>Keep up with evolving tools and technology</li><li>Handle sensitive customer data with care and security</li><li>Apply the latest and greatest customer happiness practices</li><li>Maintain deep understanding of client solutions and meet KPI</li><li>Communicate with developers and cross-functional specialists</li></ul><p><strong>What you need to succeed in this role: </strong></p><ul><li>Native Finnish and good English communication skills (at B2 level or higher)</li><li><strong>6+ months of experience in customer support role</strong></li><li>CRM systems expertise</li><li>Strong analytical thinking and research skills</li><li>Positive, proactive and responsible attitude</li><li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)</li></ul><p><strong>Will be a great plus: </strong></p><ul><li>Experience in technical support</li></ul><p><strong>What you get in return:</strong></p><ul><li>Provide services during flexible hours</li><li>Opportunity to cooperate fully <strong>remotely</strong></li><li>Inclusive international environment</li><li>Compensation in USD</li><li>Rewards for referring friends</li><li>Balance between project workload and personal time, but also – internal health policy</li><li>Responsive leadership interested in your development and long-lasting cooperation</li><li>Greenhouse conditions for self-development</li><li>A culture built on trust, with no time-tracking requirements</li></ul><p><a href="http://www.supportyourapp.com/" rel="nofollow noreferrer noopener"></a>If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀</p><p>*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.</p><p><em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em></p><p><em>Your personal data will be processed as described in the SupportYourApp </em><a href="https://supportyourapp.com/candidate-privacy-notice/" rel="nofollow noreferrer noopener"><em>Candidate Privacy Notice</em></a><em>.</em></p>