Technical Account Manager, Federal
DTEX SystemsAbout the role
We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into a management position or establish yourself as an industry expert – we are here to support you.
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems’ mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:
- Opportunity to be part of a disruptive high growth success story.
- DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
- We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
- We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
- Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
- Best in class benefits
What is the Role:
DTEX is looking for a dynamic Federal Technical Account Manager located in the Washington DC metropolitan region. Candidate will be responsible for driving customer satisfaction and account growth across a portfolio of named accounts in the FED/SLED space. Successful candidates will have strong relationship and project management skills enhanced by a clear devotion to helping customers drive maximum value from their DTEX investment. Extensive experience in the Public Sector space is a must. Experience with Insider Risk solutions a strong plus.
What You Will Do:
- Serve as the primary point of contact for assigned customers in all aspects of the post-sales relationship.
- Expand customer commercial relationship and identify relevant upsell opportunities.
- Partner with Sales team to bring relevant upsell opportunities to closure.
- Establish and maintain a “trusted advisor” status with clients by maintaining privacy, confidentiality, and objectivity for all interactions with the customer and their data.
- Ensure timely completion of customer facing deliverables such as support, investigation, and professional services requests with the support of internal department representatives.
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