Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team in Toronto, Vancouver, or Calgary.

What your team does:

Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader International footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

Who you are:

Reporting directly to the Director of Payment Operations, we are seeking an experienced Fraud and Risk Senior Specialist, with a strong track record in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in leading the development and execution of forward looking strategies to mitigate financial fraud and operational risk. We are looking for someone who understands and is deeply familiar with Fintech solutions including but not limited to card payments, ACH, wires, and credit solutions who can serve as subject matter expert inIdentifying and leading the mitigation of risks within Clio’s Payments and Financial Services business. The candidate will play a critical role in developing risk management strategies, influencing decisions related to product ideation, risk vendor selection and management, and leading cross functional risk management initiatives while balancing components of day to day processes.

What you’ll do:

• Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience. 

• Managing various transaction monitoring operational queues with the goal of safeguarding  the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors. 

• Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams.

• Manage reviews and evaluations of multiple projects that are in various stages of completion.

• Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team. 

• Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public. 

• Responsible for influencing the customer experience talk tracks around fraud prevention. 

• Design materials to educate internal teams and customers about emerging fraud techniques.

• Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts. 

• Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators.

• Proactively and regularly highlight to leadership emerging risks and  to safeguard the business. 

• Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers.

• Partner with finance to budget