Senior Director, Data & AI Platforms

Ready to be a Titan?

Join ServiceTitan's Engineering leadership team and play a pivotal role in shaping the future of our data and AI capabilities. We're seeking a visionary Senior Director of Engineering to drive innovation across our Data Platform and Machine Learning Platform, with a focus on building a real-time data lake and pioneering Agentic AI solutions.

In this role, you'll lead a talented team of engineers and architects, fostering a culture of excellence and driving the development of cutting-edge platforms that empower our business and customers. We thrive on solving complex problems, embracing modern technologies, and delivering high-quality, scalable solutions.

What you'll do: 

Strategic Leadership:

• Provide strategic vision and technical leadership for both the Data Platform (real-time data lake) and ML Platform (Agentic AI development).

• Collaborate with senior engineering, product, and business leaders to align platform development with business objectives.

• Drive the adoption of best practices in data engineering, machine learning, and software development.

Data Platform Innovation:

• Lead the development and evolution of our next-generation, real-time data lake, enabling seamless data ingestion, processing, and analysis.

• Architect and implement scalable data pipelines, optimizing for latency, cost, and throughput.

• Define and enforce data management practices, including data modeling, ETL, and data warehousing principles.

• Implement data streaming solutions that enable real time analysis of data.

ML Platform & Agentic AI:

• Spearhead the development of our ML Platform, with a focus on leveraging Agentic AI to create innovative solutions.

• Drive the research, evaluation, and implementation of cutting-edge AI/ML techniques and tools.

• Lead the teams that develop the infrastructure and tools needed to support Agentic AI model development and deployment.

Team Leadership & Growth:

• Lead, mentor, and grow a diverse, multi-location team of data engineers, ML engineers, and architects.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Partner with the CTO to manage career paths and talent development.

• Cross-Functional Collaboration:

• Collaborate with product managers, data scientists, and business stakeholders to deliver high-impact solutions.

• Represent ServiceTitan in the technology community and build strong relationships with customers.

• Partner with peer engineering executives to ensure a cohesive engineering organization.

Operational Excellence:

• Drive project execution throughout the entire software development lifecycle, mitigating risks and ensuring timely delivery.

• Implement and maintain robust monitoring, alerting, and debugging systems.

What you'll need: 

• ~15 years of software engineering experience, with at least 7 years in a leadership role.

• Proven experience building and scaling high-performance data platforms and machine learning systems.

• Deep expertise in data streaming technologies (e.g., Kafka, Azure Event/IoT Hub, Kinesis).

• Extensive experience with data pipeline tools (e.g., Azure Data Factory, Flink, Spark, Pinot, Clickhouse).

• Strong understanding of cloud-based data storage and databases (e.g., Azure Data Lake, Snowflake, Synapse).

• Experience with infrastructure automation (Docker, Kubernetes).

• Experience with modern ML platforms and Agentic AI toolchains.

• Proficiency in data workflow management (e.g., Airflow, dbt).

• Strong understanding of distributed systems and RESTful APIs.

• Excellent communication and technical writing skills.

• Experience with Microsoft technology stack and related development tools.

• Demonstrated ability to adapt to new technologies and learn quickly.

• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.

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