SVP, Account Services

Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description

Under the direction of the President, the Senior Vice President (SVP), Account Services, helps to lead the strategic direction of Synchrony Healthcare Communications, Inc. This individual is responsible for developing and executing strategies to grow corporate revenue to meet and exceed corporate objectives, including client identification, development, satisfaction, and retention. The SVP leads and personally participates in business development opportunities and initiatives required to increase revenue to meet and surpass company goals, including managing the development and implementation of a new proactive business development plan.

The SVP has direct responsibility for the Account Services department. The Account Services team is responsible for client identification, development, satisfaction, and retention; the SVP leads this team in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients. In addition, the Account Services team is responsible for leading client teams and internal cross-functional core teams in proactive strategic and tactical planning and execution, as well as the design, development, and execution of innovative pharmaceutical communications, programs and initiatives. The SVP is required to personally understand client challenges and lead internal and external teams to conceptualize, design, and deliver novel solutions to client needs in a manner that is consistent with the values and reputation of Synchrony.

The SVP also has primary responsibility for assigned departmental personnel, including employee recruitment, mentorship, and retention. Accountabilities include developing, maintaining, and meeting or surpassing forecasts; client development, relationships, and satisfaction; team leadership; new business development; and the overall strategy, development, and execution of assigned departments.

Job Duties

Leadership Management

• Support the CEO and President in ensuring that Synchrony Healthcare Communications (SHC) is meeting individual company goals and objectives and adhering to corporate values
• Manage all personnel and activities in the Account Services (SHC)
• Lead and oversee all internal and external client-related financial management and reporting
• Manage the profit & loss (P&L) activity and reporting for all client-related activities
• Monitor and manage all client-related activities to ensure timely delivery of products and services to clients
• Ensure internal team compliance with client contracts, timelines, and budgets
• Lead and support key internal committees pertaining to Account Services, business development, and client teams
• Monitor staffing plans and make recommendations designed to ensure appropriate resources and support to meet the needs of our clients and our commitments
• Execute departmental personnel performance evaluation process, development plans, and business plans; hold frequent mentoring discussions and address areas requiring improvement
• Establish a