At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, the Clinical Consultant, Mazor provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

SALES SUPPORT

• Works and collaborates with regional robotics teams, Spinal Sales, and neurosurgery teams to identify prospective new users for Robotics and applicable technology-enabled procedures- growing technology adoption and increasing utilization.

• Attends and participates in sales meetings, training programs, conventions, and trade shows as directed.

• Submits reports and provides information as directed.

• Cooperates with all personnel on the execution of Company programs.

• Supports more complex, new image-guided products and applications to physicians and hospital staff. 

• Works as a in conjunction with the Mazor Area Manager to prioritize customer technical support and service expectation goals. 

• Provides input on new product development based on in-field experience. 

• Is responsible for documentation at new or existing installations.

TECHNICAL SUPPORT

• Coordinates, supports, and collaborates with Robotics Area Managers and other Surgical Synergy team members for on-site installations with our customers.

• Represents Medtronic during technology-enabled procedures to provide technical assistance. 

• Maintains system hardware and software to maximize system performance. 

CUSTOMER SUPPORT                                              

• Acts as the primary Medtronic customer liaison for clinical case support and utilization.

• Provides timely information to the regional team regarding customer concerns, issues and market opportunities. 

• Provides service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites. 

• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.

EDUCATIONAL SUPPORT

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures. 

• Provides a clinical resource for surgeons, clinicians and others being trained. 

• Updates customers on tips, shortcuts and suggestions, as appropriate. 

• Participates in in-house sponsored customer training at designated sites for both internal and external partners.

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). 

• Continually trains members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures. 

MISCELLANEOUS

• Adheres to company policies and conduct all business in an ethical manner.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. 

To learn more about Inclusion & Diversity at Medtronic click here.

Qualifications

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. 

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics