Field Office Director - Twin Falls

OVERVIEW                

The Field Office Director provides leadership to the USCRI Field Office in Twin Falls, Idaho which offers a variety of essential services for new refugee arrivals and immigrants. Programs include refugee resettlement, employment services, health navigation, youth programming, interpretation services, small business development, childcare, and community agriculture projects. Core responsibilities for the Director include leadership of a mission-driven group of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and dynamic community engagement. The Field Office Director reports to the Senior Director of Field Offices and works as part of a leadership network of senior managers.      

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Planning

• Lead the development of the overall program strategy and operational plans for the Field Office, in collaboration with the Senior Director of Field Offices;
• Lead efforts to expand the range of available service programs, through innovative program design and planning for sustainable service delivery;
• Regularly assess and adjust program design to ensure accountability to refugee and immigrant clients, incorporating opportunity for feedback and strengths-based support; and
• Assess staffing levels to meet all program objectives, for integration into annual staffing plans.

Program Management

• Oversee operation of complex programs with unique requirements and timelines;
• Monitor programs for contractual compliance and adherence to donor intention;
• Work with staff to implement smooth processes for connection of clients to relevant programs;
• Promote a client-centered approach to services across programs through staff training and development; and
• Evaluate program success based on the quality-of-service provision, as well as client empowerment and ability to navigate successfully in the community.

Financial Management

• Develop annual office and programs budgets, in collaboration with local finance staff, headquarters Finance leadership, and Senior Director of Field Offices;

• Facilitate maintenance and renewal of yearly grants from federal, state and local sources, including oversight of narrative and financial report completion; and
• Provide local oversight over tracking of grant financials and donor contributions.

Fundraising and Community Engagement

•  Work with headquarters Development Team and Field Office development staff on the annual fundraising strategy to support existing programs and expand into new service areas, with measurable goals and objectives;
• Contribute to development of proposals for funding opportunities with government, foundations, corporations, and local community entities; 
• Build ongoing relationships with government leaders, donors, media, community partners, and other stakeholders, to raise the profile of USCRI’s work and identify opportunities for collaboration and resources;
• Serve as a strong voice for advocacy on behalf of refugees, immigrants, and other vulnerable populations in the local community; and
• Oversee volunteer management processes and volunteer integration into regular program activities.

Operations Management

·     Serve as hiring manager to recruit and train new full time, on-call, and interpretation staff for the Field Office, in collaboration with headquarters Human Resources; 

·        Lead the planning and execution of staff development activities, to grow a well-trained team for client services and ensure effective team communication, in collaboration with headquarters Programs and administrative teams; and

·        Maintain open and ongoing communication with headquarters senior management and teams for programs, development, communications, finance, human resources, and information technology.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job duties indicated is not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Bachelor’s degree from an accredited institution; Master’s degree in business, social services administration, non-profit management, related field, or equivalent experience preferred;
• Minimum of eight (8) years of professional work experience with supervisory and program management experience;
• Demonstrated commitment to humanitarian response, for refugees, immigrants, asylum seekers, and/or other vulnerable populations;
• Strong leadership experience and team-buildin