Global Strategic Customers Director- Elevate

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

Reporting to the Global Vice President of Strategic Customers (Elevate) the Director, Global Strategic Customers (Elevate) mission is to enable ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale.

 

The Director will prioritize, shape, and execute several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution of large strategic deals. The Director is also responsible for setting up and leading a small global team of experts who support our most strategic executive and large deal engagements across ServiceNow. The Director’s mission is to partner with key cross-functional teams to develop and permeate innovative approaches that elevate the global GTM org’s engagement with senior executives.

 

Priorities & Responsibilities

1. Design and execute key strategic initiatives accelerating the execution of strategic deals at scale:
   • Partner with cross-functional leaders in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
   • Synthesize inputs from leadership and run data analytics to support the preparation of strategic material for senior leadership meetings.
   • Manage the execution of all approved initiatives directly or indirectly: exemplary initiatives may include items related to sales incentives, new commercial structures, white-glove operations, innovative adoption deal mechanisms, and partnership opportunities.
2. Grow and manage a small global team of experts charged with creating compelling, business-centric narratives/content for key executive engagements:
   • Execute high-quality proposals and presentations while meeting tight, customer-driven timelines.
   • Drive collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., focused on complex deals, targeted executive briefing support).
3. Lead the team to enable new approaches that permeate across the global GTM org and elevate ServiceNow’s engagement with senior executives:
   • Develop team talent through hands-on coaching, growth conversations, and support.
   • Partner with different GTM teams to develop and permeate new innovative content & narratives that elevate the global GTM organization’s engagement with senior executives.
   • Embed structured problem-solving and strategic business thinking with targeted enablement and best practice sharing – both within the immediate GTM teams and cross-functional teams.

 

 

Qualifications

Qualifications

• 7+ years of experience in the software industry. 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to SaaS offerings.
• General understanding of SaaS deal economics and contractual standards.
• Experience partnering with/supporting revenue teams and revenue leadership.
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