Sales Support Specialist, Microsoft

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THE ROLE: Sales Support Specialist, Microsoft CSP - REMOTE

Job Summary: 

The Sales Support Specialist - Microsoft CSP Program plays a crucial role in supporting our sales team by managing and optimizing our Microsoft Cloud Solutions Provider offerings. This individual will work closely with the sales, technical, and customer success teams to ensure seamless operations, drive sales, and enhance the overall customer experience. 

Travel Requirements:

This position may include some infrequent travel.

Job Responsibilities: 

• CSP Program Management:
• Serve as the primary point of contact for all Microsoft CSP-related inquiries and processes related to sales activities, including proposals, agreements and internal reports.
• Manage and monitor CSP subscriptions,  and renewals to ensure accuracy and timely processing.
• Assist in the onboarding of new clients to the Microsoft CSP program, including setup, configuration, and troubleshooting.
• Sales Support:
• Provide sales support by preparing quotes, proposals, and product information for Microsoft cloud solutions and distributing price lists for accuracy to billing.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling Microsoft cloud products.
• Assist in order processing including order entry, follow up on order status, and ensure accurate fulfillment of sales orders.
• Reporting and Analysis:
• Generate and analyze reports on CSP program performance, including sales metrics, customer usage, and financial data.
• Provide insights and recommendations based on data analysis to support sales strategies and decision-making.

Required Skills: 

• Proven experience in a sales support role with a focus on Microsoft cloud solutions or a similar technology.
• Strong understanding of the Microsoft CSP program, including its structure, benefits, and processes.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Ability to analyze data and generate actionable insights.

Additional Required Skills: 

• Experience with Microsoft Partner Center and other CSP management tools.
• Previous experience in a customer-facing role within the technology industry.

Education and Experience:

• Bachelor’s Degree or equivalent experience or military experience 
• 3-5+ years of proven experience in a sales support role with a focus on Microsoft cloud solutions or a similar technology solutions.

 

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices