Student Employees for Guest Services

Title: Student Employees for Guest Services
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

Guest Service employees will perform functions in the Bone Student Center around operations, ushering, and security services. This position is critical in providing our campus community and guests with exceptional customer service, offering relevant information, directions, resource materials, and a safe environment to enjoy the activities located in the Bone Student Center. Student employees will assist in monitoring activity throughout the building and surrounding areas, enforcing building/ University guidelines, and reporting any issues to the appropriate staff. Lifting between 20 and 40 lbs may be required.

Event Management, Dining, and Hospitality is committed to providing an outstanding dining experience for students, faculty, staff and guests in all of our locations.

The Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food, and superior service, by trained and caring student and professional staff. It is our philosophy to recruit, inspire, and retain talented team members while we foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Upon completion and processing of this application, approved applicants will be emailed a link to choose from several different opportunities and environments within Event Management, Dining, and Hospitality.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.25/hour

Preferred Qualifications

Preferred Qualifications for this position include, but are not limited to the following:

- Maintain a positive and professional attitude while working as a team player and placing clients as a top priority.
- Maintain uniform and nametag while on duty.
- Must be mature, dependable, able to function calmly under pressure, have the ability to make sound and independent decisions.
- Multi-tasking abilities, excellent time management, and problem-solving skills.
- Ability to work weekend and evening hours during the academic year and summer and/or holiday availability is desired.
- Ability to set up event rooms as directed ensuring cleanliness and proper equipment.
- Assist the public during events taking tickets, passing out programs and finding their seats.
- Secure entrances/exits, complete bag checks, operate detecting devices and check IDs.
- Perform other duties as assigned

Work Hours

Varies based on building operations and event needs.

Functional Expectations

Must be able to complete the following with or without a resonable accommodation:

- Move furniture, lift heavy objects, and occasionally up to 60 lbs.
- Repeatedly, bend/kneel/stoop as needed,
- Stand for long periods of time & spend many hours on your feet
- Climb stairs
- Remain at a workstation for extended periods
- Effectivley communicate on a daily basis

Proposed Starting Date

August 2025

Optional Applicant Documents

Fall 2025 Class Schedule

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Christy Moss
cmturne3@ilstu.edu
(309) 438-0769

Central Hiring Office
VPSAEMDHStudentHiringOffice@ilstu.edu
(309) 438-8453

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at