Bilingual Customer Care Representative (Spanish) - Fully Remote in North Carolina

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.  As a purpose-led, performance-driven company, we are committed to inclusion, diversity, equity, and action. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.  

What will you do? 

A day in the life of a Bilingual Customer Care Representative at VF looks a little like this. 

The Bilingual Customer Care Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders. The Representative works with multiple channels including inbound calls, live chat, text messaging and email correspondence and is a main point of contact for Bilingual communication with our customers. 

Let’s break down that day-in-the-life a bit more. 

• Support customers through a variety of mediums, including phone calls, email, live chat, and social media.  

• Establish customer needs by asking open ended questions, active listening and conveying empathy.  

• Link product benefits to customer’s needs by researching, providing product information, and recommending a solution.  

• Process product orders and provide prompt and efficient response and resolution to all customers’ requests.   

• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.   

Location requirement: While this position is fully remote, the ideal candidate will reside within North Carolina.

What do you need to succeed? 

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your one year of preferred experience and professional achievements.  

The foundation skills you will need in this position are: 

• Fluent in English and Spanish

• Proficient computer skills with the ability to learn new software.  

• Strong communication and listening skills. 

• Attention to detail and ability to work in a fast-paced environment. 

• May require overtime as needed to meet demand/schedule.  

• Must be located in North Carolina

What do we offer you? 

At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).