Sr. Director of Learning & Development

Overview

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Valeris and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

 

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

 

The Sr. Director, Learning & Development Transformation is a senior leadership role responsible for unifying, modernizing, and scaling the learning function following the merger of two healthcare/life sciences organizations. This role will lead the integration of people, processes, content, and technology to create a single, high-impact learning organization supporting 2,000+ employees and external contractors across regulated contact center and operational environments.

This leader will be accountable for redefining the learning operating model, transforming legacy training approaches, and ensuring consistent, compliant, and measurable learning outcomes that accelerate workforce readiness, improve customer experience, and enable growth.

Responsibilities

Your Impact in This Role

Responsibilities include, but are not limited to the following:

Learning Transformation & Post-Merger Integration

• Lead the end-to-end transformation of the Learning & Development function following the merger of two organizations.
• Assess and rationalize existing training teams, content, delivery models, and tools to create a single, cohesive learning strategy and operating model.
• Drive organizational change management, including stakeholder alignment, communication, and adoption of new learning processes and standards.
• Establish governance frameworks for curriculum ownership, content updates, certification, and compliance.

Strategic Learning Leadership

• Define and execute an enterprise learning strategy aligned to post-merger business objectives, operational needs, and regulatory requirements.
• Partner with executive leadership to identify capability gaps and ensure workforce readiness during and after integration.
• Serve as the senior authority for learning decisions impacting contact center performance, compliance, and scalability.

Training Design, Delivery & Enablement

• Oversee the design and delivery of scalable, role-based learning programs, including:
• New hire and contractor onboarding
• Program-specific and client-specific training
• Regulatory and compliance training (HIPAA, PHI, GxP, etc.)
• CRM, telephony, and workflow training
• Customer experience and leadership development
• Modernize learning approaches using blended learning, digital content, simulations, and performance support tools.

Team Leadership & Culture Integration

• Lead, mentor, and integrate training leaders and teams from both legacy organizations.
• Define a clear organizational structure, roles, and career paths for the unified learning team.
• Build a culture of accountability, continuous improvement, and innovation across the learning function.

Learning Technology & Workday Enablement

• Own the Learning Management System (LMS) strategy, with experience using or implementing Workday Learning strongly preferred.
• Lead the consolidation and optimization of learning technologies post-merger, ensuring accurate tracking, reporting, and audit readiness.
• Partner with HRIS, IT, and Compliance to ensure Workday Learning supports regulatory training, certifications, and reporting needs.
• Leverage learning data and analytics to measure effectiveness, adoption, and business impact.

Compliance, Quality & Risk Management