Store Leader - SF Premium Outlets (Livermore, CA)

Livermore, CA | Retail Team | Reports to the District Manager

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for life's everyday adventures. Our commitment to making better shoes in a better way is fueled by a fundamental belief that the shoe industry needs to focus less on flashy designs and synthetics in favor of more thoughtful, natural solutions.

Where do we need help?

We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission.

General

The Store Leader will drive store performance and deliver retail excellence, from achieving financial targets, to directing all aspects of store operations, to developing a phenomenal in-store flock that provides our customers with amazing in-store experiences. The Store Leader should have a passion for sales, exceptional leadership skills, and a strong understanding of retail management.

Essential Duties and Responsibilities:

• Ensure teams are providing customers with engaging and personalized try-on experiences.
• Oversee merchandising and ensure the stores are visually appealing to customers.
• Cultivate an engaging and empowering store culture based on our values and mission. 
• Hold team members accountable for fulfilling their role responsibilities, such as following SOPs and adhering to time & attendance and dress code policies. 
• Analyze business trends and create plans to increase sales, while controlling expenses to help drive overall profitability within your area
• Collaborate with business partners for solutions
• Recruit, train, and onboard new-hires to build a diverse team with a wide range of experiences, perspectives, and service styles to best serve customers 
• Manage performance, develop talent, and plan for succession, securing retention of high performers and top talent, especially focusing on managing staff turnover
• Validate execution of standard operating procedures
• Act as subject matter expert in all operational processes and procedures
• Implement brand initiatives to achieve world-class service across stores

More practical skills needed:

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
• 5+ years of retail experience, fashion or footwear is a plus
• 3+ years of management experience in a retail environment
• Experience in a specialty retail environment, fashion or footwear preferred
• Demonstrated success achieving sales and profit results through leading store team
• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service

• Strong time management skills to prioritize tasks effectively
• Excellent written & verbal communication skills and the ability to influence business partners at all levels
• Strong problem-solving skills; ability to resolve technical, operational and organizational problems and drive decisions that impact finances, efficiency and effectiveness of the stores
• Skilled at building and leveraging relationships with peers, corporate partners and the business community to positively impact business decisions
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks & changing priorities

• Passion for our mission of sustainability - Doing better things in a better way.  

Physical Requirements*

• Able to stand/walk for extended periods of time on the sales floor
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean, dust, etc.
• Use of iPads, computers, POS devices
• Able to safely lift boxes up to 30 pounds
• Comfortable climbing ladders
• Depending on location, going up and down stairs

*Exceptions and creative solutions can be made to accommodate physical restrictions. 

 

What can we offer?

The Allbirds pay range for the role is: $85,000 - $95,000, depending on location, knowledge, skills and level of experi