Account Management Ops Analyst - Mutual Fund and Institutional Billing

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

• Performs onboarding and maintenance of accounts and reviewing required account documentation.

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Reviews and approves required account documentation

• Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units

• Performs moderate levels of research, follow-up and resolution of more complex routine research requests

Skills:

• Account Management

• Customer and Client Focus

• Oral Communications

• Research

• Analytical Thinking

• Attention to Detail

• Collaboration

• Problem Solving

• Prioritization

• Recording/Organizing Information

• Result Orientation

Line of Business Job Description:

The Institutional and Retirement Billing Team’s responsibilities include but are not limited to the following:

• ​Supporting Workplace Benefits by providing billing and invoicing to plan sponsors for products such as 401k plans, stock plan services, non-qualified deferred compensation plans and defined benefits plans amongst others

• ​Revenue generation by the creation and distribution of invoices on behalf of Workplace Benefits amounting to over $450 million in fees annually

• Fee collection and receivable reconciliation of outstanding payments from plan sponsors

• ​Fee setup ensuring billing rates are properly established allowing for invoicing to occur both timely and accurately

The duties of this particular role include, but are not limited to:

• ​Maintain an awareness of Retirement Product platform changes, enhancements and requirements

• Make sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights

• ​Assist with updates to procedural documentation / process maps, and participate in system testing as needed

• Manage risk by identifying and escalating items appropriately

• Participate in internal and third party audits

• Ability to research and resolve escalated inquiries from Internal and External Business Partners

• Lead projects and special assignments as needed for department initiatives 

• A subject matter expert in billing processes

• Collaborative mindset with an ability to build and maintain excellent working relationships

Required Skills:

• Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met

• General knowledge of accounting and financial reporting

• Ability to handle multiple d