Business Operations Analyst

Essential Responsibilities                                                                                    

• Collaborate with operations, sales, customers and own the service delivery order-to-cash process; identify opportunities for cost savings and revenue generation.
• Partner with operational, sales, commercial, pricing, and billing teams to drive sales enablement.
• Ensure pricing agreements are implemented and aligned in JDE, operations field tickets, customer field ticket and billing portals.
• Draft and distribute daily/weekly reports of invoicing status, shipped-not-invoiced rejections, and collection dispute rejections.
• Collect and analyze data to evaluate operational difficulties and make recommendations to solve problems.
• Support JDE optimization, and test and implement new systems or procedures to improve efficiency and workflow.
• Indirectly lead by example fostering a positive work environment in which employees professionally develop, grow, and retain.
• Able to inspire and rally a team to quickly resolve challenges. Builds leadership bench strength through individual self-accountability, training, and coaching.
• Develop a culture of lean and continuous improvement by identifying opportunities for improvement, determining root-cause of problem areas, analyzing data, and proposing solutions.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Examine work for conformance to policies and procedures.
• Special projects as assigned.

 

Qualification/Requirements

• Education: Bachelor's degree (B. A.) from four-year college or university or 5+ years related experience and/or training; or equivalent combination of education and experience.
• Language Skills:  Ability to read, analyze, interpret financial reports and dashboards. Ability to respond to common inquiries or complaints from customers, or members of the business community.
• Mathematical Skills:  Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to think ahead and plan over multiple year time span.
• Management: the ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent interpersonal and communication skills.
• High performance teams and a strong collaborator.
• Commitment to company values.