Patient Accounts Representative-CSR-PFS| FT| DAY

Department:

10422 Enterprise Revenue Cycle - Patient Access

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Any shift

Pay Range

$19.45 - $29.20

Major Responsibilities:

Acts as a subject matter resource for internal and external scheduling users, patients, and providers, assisting team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines. In manager's or supervisor's absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation.

• Serves as a trainer/preceptor for new hires. Serves as a department resource for testing and training new or improved technology systems and processes. Participates in special project assignments, may collect or compile data, may pilot new workflows or processes.

• Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources.

• May participate in team member payroll activity. Brings attendance patterns to the attention of the supervisor. Assists supervisors in monitoring work processes to ensure that best practices are deployed to enhance customer services and leverage use of technology. Ensure that standard processes are effectively implemented in Pre-Service to achieve metrics, department goals and expectations of maximized cash flow and decreased cost of collections.

• Perform duties of frontline scheduling team members which includes scheduling, registration, and order transcription. Must model Advocate behaviors.

Education/Experience Required:

Education Required: High School Graduate. ` Experience Required: Typically requires 4 years of experience in health care, insurance industry, contact center or customer service setting.

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Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical educati