Senior Functional Support Engineer

<p><b>#BETHEDIFFERENCE</b></p><p>If making a difference matters to you, then you matter to us.</p><p>Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software &amp; information solutions that the world’s leading professionals rely on, in the moments that matter most.</p><p>You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.</p><p></p><p>In the Senior Specialist role, you'll take on more complex functional support tasks, playing a significant role in problem resolution and process improvement on the OneSumX for Basel applications (COREP, IRRBB) solutions. </p><p><br/>You will proactively address customer needs with a higher level of independence, ensuring that challenging technical issues are resolved effectively. Your expertise will be crucial in maintaining high levels of customer satisfaction and operational efficiency.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Resolve advanced functional issues independently or with minimal supervision</p></li><li><p>Provide in-depth functional support and problem resolution to customers</p></li><li><p>Lead the troubleshooting, repair, and maintenance of products</p></li><li><p>Mentor and support junior support specialists</p></li><li><p>Analyze customer feedback to identify trends and recommend improvements</p></li><li><p>Develop and improve internal support processes and tools</p></li><li><p>Coordinate with engineering teams to resolve product-related issues</p></li><li><p>Provide input on product functionality and user experience improvements</p></li><li><p>Create detailed technical documentation for complex issues</p></li><li><p>Collaborate on special projects aimed at improving support services</p></li></ul><p></p><p><b>Requirements:</b></p><ul><li><p>Bachelor's degree (BA or BSc) in Economics or Finance with specialization in Banking, Capital Markets</p></li><li><p>Experience: 3-5 year in a similar role Mathematical and statistical proficiency</p></li><li><p>Knowledge: advanced understanding of financial concepts and banking instruments</p></li><li><p>Good knowledge of Excel</p></li><li><p>Advanced level of English; Other languages are considered an asset</p></li></ul><p></p><p><b>Personality / Personal traits: </b></p><ul><li><p>Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology</p></li><li><p>Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style</p></li><li><p>Team player</p></li><li><p>Persevering: some issues may require repetitive trials &amp; tests</p></li><li><p>Excellent communication (written and oral) and interpersonal skills</p></li><li><p>Responsible, methodical and organized</p></li><li><p>Self-learner</p></li><li><p>Assertive, being able to make expert decisions based on personal judgement</p></li></ul>