Customer Service Support Specialist

Join our Medical Marijuana Clinic as a Customer Service Support Specialist and play a vital role in enhancing the health and wellness journey of our patients. This position offers a unique opportunity to be the frontline of support in an evolving industry, providing compassionate and knowledgeable assistance to individuals seeking alternative health solutions.

As a key member of our team, you will help ensure every patient’s experience is smooth, informed, and positive, contributing directly to their well-being and satisfaction.

Key Objectives

• Deliver exceptional customer service tailored to the needs of patients in the health, wellness, and fitness space.

• Support patients by answering inquiries, resolving concerns, and guiding them through clinic processes with empathy and professionalism.

• Collaborate with clinical and administrative teams to maintain seamless communication and patient care.

Responsibilities

• Respond promptly and courteously to patient inquiries via phone, email, and in-person interactions.

• Provide accurate information about medical marijuana products, clinic services, and appointment scheduling.

• Assist patients in completing necessary documentation and navigating regulatory requirements.

• Identify and escalate complex patient issues to appropriate team members while maintaining confidentiality.

• Maintain detailed and organized records of patient interactions and feedback.

• Support clinic staff with administrative tasks to ensure efficient daily operations.

• Stay informed about industry trends and regulatory updates to provide current and compliant information.

Qualifications & Skills

• High school diploma or equivalent required; associate degree or higher preferred.

• Minimum 2 years of customer service experience, preferably in healthcare, wellness, or related fields.

• Strong communication skills with the ability to explain complex information clearly and compassionately.

• Comfortable working with sensitive patient information and maintaining strict confidentiality.

• Proficient with customer relationship management (CRM) software and basic office tools.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Demonstrated problem-solving skills and a patient-centered approach.

• Knowledge or interest in medical marijuana and wellness industry is a plus.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off and flexible scheduling options.

• Opportunities for professional growth and continuing education.

• Supportive and inclusive work environment focused on wellness.

• Employee discounts on clinic products and services.

Salary: 62,384 - 71,236 USD a year