Senior Network Operations Associate

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Network Operations Associate who will manage the day-to-day operations of the Maven Performance Network. As a key member of the Network Operations team, you will play a critical role in helping to manage and support Maven’s network of fertility clinics and partners. This role will require excellent organization, communication, and internal collaboration skills. You will support partner onboarding and account management, maintain comprehensive documentation of network operational processes, and oversee strategic initiatives focused on clinical outcomes collection, care transitions, and other key projects. We’re looking for someone with previous experience in the fertility space who is passionate about healthcare, with A+ communication and strong organization and interpersonal skills.

As a Senior Network Operations Associate at Maven, you will: 

• Support inbound emails and calls from fertility network partners related to Maven workflows and member benefits 
• Manage end-to-end resolution of Maven member issues with fertility network partners
• Assist with implementation and transition of care within the network for new Maven Managed Benefit clients
• Serve as liaison between network stakeholders and internal teams to relay product bugs and feedback
• Lead onboarding sessions and refresher trainings with clinic partners 
• Own fertility network directory maintenance and updates
• Create and maintain SOPs and assist with overall organization of Network Operations team resources
• Own network reporting initiatives and special projects

We’re looking for you to bring:

• 3+ years of experience in provider operations, provider/customer success, and/or account management
• Fertility industry experience is a plus
• Fertility billing experience is a plus
• Stellar organizational and analytical skill sets with high Excel/Google Sheets fluency
• Strong, clear verbal and written communication
• Direct experience communicating with internal and external stakeholders 
• Demonstrated ability to manage and document complex operational processes
• Resourceful, highly organized self-starter with a bias towards action and efficiency
• Trusted, team player looking to drive success in a fast-paced, start-up environment

For candidates in NYC, CO, or CA, the base salary range for this role is $81,000-$109,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it ca