Sr. Manager, Application Maintenance and Transformation

Job Summary

Job Description

What is the opportunity?

The Sr. Manager, Application Support & Maintenance will be a technical and operational leader for the Wealth Management group, providing support for a suite of applications within the US Data Services and Integration space. You will be responsible for leading all aspects related to supporting and maintaining the applications and will collaborate with other application teams, business partners, RBC Infrastructure, application architects. This job will allow for proper segregation of duties between the run the business activities, for which this position will be responsible, and the change the business activities (application development), which will be the responsibility of a Director who is a peer to this position.

What will you do?

• Lead a team of Technical System Specialists and Application Specialists both onshore and offshore within the United States, Canada, and India

• Oversee the planning, development, implementation, and use of Monitoring and Automation tools and processes to improve support and application efficiency

• Be the key resource for managing application change management, resolving production support issues and administering project budgets which includes forecasting and recovering resources across the maintenance platform applications

• Will develop a deep understanding of the application architecture and workflows that make-up the application. This includes all of the integrations with upstream and downstream systems as relates to data movement

• Will be responsible for influencing the technology platforms and solutions for our applications incorporating relevant redundancy into the design while ensuring use of best practices

• Will be responsible for documentation and design diagrams that will assist with capturing and perpetuating subject matter expertise within the teams

• Will effectively engage with all team members and business partners in order to successfully maintain strong, healthy, honest relationships

• You will be based in Minneapolis but will manage resources in Canada, United States (Minneapolis) and India with potential travel up to 4 times a year to visit Toronto.

What do you need to succeed?

Must Have:

• Proven people management experience along with, application support and enhancement experience

• Extensive experience in large-scale software implementation(s) for Financial Services or enterprise organizations and experience supporting business critical enterprise application suites.

• Strong leadership/facilitation and communication skills, that will enable the candidate to manage cross functional technical teams along with enhancing both business and team member relationships

• Experience with forecasting, budgeting and resource management

• Data and Integration Solution knowledge and understanding of relational databases

Nice-to-Have:

• Exposure to Middleware technology and concepts such as MQSeries/Websphere, Microservices and REST/SOAP APIs, and understanding of programming languages such as Cobol, JCL, Java, C, HTML, VB, Visual C++, SpringBoot

• Experience with monitoring and automation tools such as Dynatrace Managed, Aternity, Ansible, Blueprisim, Moogsoft and PagerDuty

• Enterprise-level database and OS experience (preferably DB2, and/or SQL along with Windows, AIX, Linux, etc.), including SQL scripting and queries

• Strong business domain understanding of Wealth Management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collabor