Customer Service Representative

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity. This role reports into our TapeCase Division located in Elk Grove Village, IL.

This is an exciting time to be a part of Ellsworth, come join our team! 

The Customer Service Representative meets all customer requirements for a Business Unit with the goal of total customer satisfaction by entering and processing customer orders, communicating all customer requirements to appropriate departments, and ensuring that all orders are shipped as requested by the customer.

RESPONSIBILITIES

• Shift: 8am-4:30pm

• Processes customer order expedite and change requests by working with production and purchasing to determine availability of products.

• Performs reviews of the released orders to ensure order status is up to date in the system, works with various departments to determine the status of orders, and communicates to customers the status of their orders.

• Works with Quality to satisfy customer complaint issue; generate customer product return paperwork as needed.

• Releases customer purchase orders to production and verifies customer orders for assigned Business Unit(s) to ensure proper level of detail

• Verifies customer sample orders into the ERP

• Reviews customer support ticketing systems and responds to customer requests

• Acts as a backup for the Administrative Assistant position

• Retains customer purchase orders and communications electronically.

• Train new departmental personnel in coordination with department manager.

PERKS & BENEFITS  

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.  

QUALIFICATIONS 

• 3+ years in a Customer Service role
• High School Diploma or equivalent required (Bachelor's degree or manufacturing experience a plus)

• Very strong customer service skills

• Thorough and attentive to details

• Very good verbal and written communication skills

• Comprehension to read and understand customer specifications and apply critical thinking skills

• Ability to use MS Office applications (Excel, Word, Sharepoint, Teams, etc.) as well as Enterprise Resource Planning (ERP) systems and other sales systems

Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status.  If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website. 

Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment.  We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications. 

#TC #Customerservice