Customer Service Specialist 2

Account Operations team provides a streamlined, ‘primary point of contact’ style engagement path for Sales and our High Potential Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth.

The AO CSRs partner with the AOMs and are responsible for the transactional activities related to the covered accounts throughout the quote to cash process and post-delivery.

Key Responsibilities:

• Ensure customer satisfaction and provide professional customer support by understanding variety of NI departments, processes, and applications
• Handle general customer requests both external and internal
• Timely quote creation and delivery ​
• Accurate processing of customer purchase orders by maintaining SLAs
• Escalate issues to management and/or partner with other departments when necessary to ensure end-to-end resolution
• Keey key performance metric defined to ensure operational excellence. 
• Provide timely feedback on the efficiency of the customer service process and identify process improvement opportunities
• Engage in mentorship and training initiatives to support onboarding and continuing education of peers

Qualifications and Skills:

• Fluent in English ,both written and oral
• Experience in providing outstanding customer service
• Possess the ability to build and preserve relationships both internally and externally
• Strong communication skills including the ability to deliver crisp, concise verbal and written updates
• Possess an analytical, problem-solving mindset
• Strong multi-tasking skills
• Effective time Management skills and a self-starter attitude
• Demonstrates aptitude for and interest in learning and improving processes
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed

Experience: 1+ years of experience in a similar domain
 

 

In this Role, Your Responsibilities Will Be:

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  Who You Are:
 
    For This Role, You Will Need:

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  Preferred Qualifications that Set You Apart:

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  Our Offer To You: