Leasing and Occupancy Specialist II (Mission Main Apartments)

WinnCompanies is looking for a skilled and motivated Leasing and Occupancy Specialist II to join our Mission Main Apartment team, a 535-unit affordable and market community located in Boston, MA.
In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals at a mixed income property. You will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
This job offers a regular business work schedule: Monday through Friday 8:30am - 5pm.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets, including competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission during the application or recertification process.
• Remain up to date with federal, state, or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 2-5 years of sales, customer service or hospitality related experience.
• Experience with various computer systems, including Microsoft Office applications.
• Excellent customer service skills.
•  LIHTC Certification experience.
• Outstanding verbal and written communication skills.
• Superb attention to detail.
• Solid organizational and administrative skills.
• SHCM certification.

Preferred Qualifications

• Associate's degree.
• Bilingual in Spanish and English.
• NALP certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, hospitality, customer service, sales, retail, or restaurant industry.
• Knowledge of  Landlord/Tenant Laws, and/or Fair Housing.

Website: https://www.livemissionmain.com/

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationa