Clinical Services Specialist

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Clinical Services Specialist will be responsible for supporting and contributing to Adaptive Biotechnologies Clinical Services Team to ensure our customers and their patients have an exceptional experience.  This position supports the company’s clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders.  The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams.

The shift for this role will be Tue - Sat once training is complete, with shift starting at 5:30 am. Note this is an on-site position. 

Responsibilities

• Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.
• Support Adaptive Biotechnologies’ field-based teams including Key and National Account Managers, MSL’s and Market Access.
• Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed.
• Work directly with pathology labs to request archived patient material for testing.
• Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.
• Act as a liaison between our customers and many of the company’s internal departments including Translational Medicine, Adaptive Assist, Legal and IT Help Desk.
• Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience
• 2 to 4 years of prior Clinical lab, Patient Navigator or Client Services experience is preferred
• Strong customer and patient focus with a demonstrated understanding of HIPAA requirements
• Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com
• Strong attention to detail and meticulous data entry skills
• Ability to manage multiple tasks to completion in a dynamic office setting
• Effective and professional communication skills for engagement with both internal and external personnel
• Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.
• Flexible team-player with the ability to take on new assignments
• After an initial training period, this position will have an early start time (05:30PST)
• Perform regulatory responsibilities per Good Clinical Practices (GCP)
• Perform regulatory responsibilities per Good Laboratory Practices (GLP)

Compensation

Salary Range: $62,200 - $93,400

Other compensation elements include:

• equity grant
• bonus eligible

Interested in this position, but don’t meet all the requirements?  Adaptive is committed to building diverse, equitable, and inclusive teams across our organization.  Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Equal Opportunity Employer/Veterans/Disabled

Interview accommodations may be requested during initial interview scheduling communications.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with A