Manager, Technical Program Management - CSD Programs and Governance

At SailPoint, we do things differently. We understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems, and they enjoy coming to work each day, they accomplish great things together.  With that philosophy, we’ve assembled the best identity team in the world that is passionate about the power of identity. 

As the fastest-growing, independent identity and access management (IAM) provider, SailPoint helps hundreds of global organizations securely and effectively deliver and manage user access from any device to data and applications residing in the data center, on mobile devices, and in the cloud.  The company’s innovative product portfolio offers customers an integrated set of core services including identity governance, provisioning, and access management delivered on-premises or from the cloud (IAM-as-a-service). 

SailPoint is seeking a senior level manager for Technical Program Management to join our CSD Programs and Governance team. 

The ideal candidate is passionate about delivering high business value and is experienced in all facets of:

• Business Operations (Project Management, Business Process Engineering, Metrics/Reporting, Root Cause Analysis)

• People Management (mentoring/training junior level TPM’s)

• Financial Acumen (Forecasting/Budgets/Revenue Operations). 

The ideal candidate is goal and detail oriented with a strong background in directly leading and mentoring a team of Technical Program Managers across multiple disciplines. They possess exceptional communication, problem solving and collaborative skills and can articulate specific examples where they have lead people and programs in an iterative, rapid, and cross-functional environment. 

This role is a “player-coach” scenario where the candidate will be expected lead as well as to “roll up their sleeves” and actively participate as a Technical Program Manager and/or Business Operations leader when identified gaps in program team roles exist while ensuring that gaps get filled.   

This is a “people interactive” role, where the ideal candidate will be expected to interface with multiple cross-functional teams to demonstrate program  leadership, coordinate team capacity, advance learning and program management capabilities of team members,  address team needs to meet company goals, build relationships outside of the CSD organization (Procurement/Customer Support/IT/Legal/Compliance) and communicate program progress to stakeholders and Executive Leadership. 

Responsibilities: 

• Lead the daily activities, needs, challenges, and oversight of Technical Program Managers across all spans of the CSD verticals

• Advance capabilities of program manager team members

• Operate as a “Player/Coach” by identifying gaps in program team roles and filling those gaps

• Build strategies and operational motions/processes/procedures that focus on bringing value to stakeholders and the company as a whole

• Own cross-functional dependency processes including the collection, review, reporting, analysis, and updates to stakeholders

·        Contribute ideas toward the collective/shared vision for the Programs and Governance organization

• Recognize, strategize and execute system/process deficiencies and implement effective solutions

• Speak knowledgably and articulately as well as communicate easily and effectively with individuals at any level in the organization.

• Drive alignment between all departments within the CSD organization

• Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk. 

• Assist in the career planning and development of Technical Program Managers within the team and challenge the team to develop as leaders while clarifying roles and responsibilities

• Support budget development, management and execution.

Requirements: 

• Bachelor’s degree in business administration, Computer Science