Supervisor Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Supervisor Technical Support

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Supervisor Technical Support is a high-visibility leadership role within the Med-eScreen Construction Team. This position is responsible for overseeing all onsite medical and testing services for construction clients within an assigned territory. The ideal candidate brings extensive management experience, a strong background in Emergency Medical Services (EMS), and excels in customer relations and problem-solving.

Territory: Atlantic Region – New York to Florida

What You’ll Work On

• Provide direct supervision of 15–20+ EMTs/Paramedics, including hiring, training, scheduling, payroll, performance evaluations, and disciplinary actions.

• Develop and implement Performance Development Plans (PDPs) for all direct reports.

• Oversee all project operations within the assigned region.

• Make sound, financially responsible decisions aligned with company policies and procedures.

• Allocate resources effectively to meet regional productivity and staffing goals.

• Administer daily drug and alcohol testing programs at project sites.

• Represent the company at client safety meetings and insurance calls.

• Maintain regular communication with internal leadership and cross-functional teams.

• Prepare and manage daily, weekly, and monthly operational reports.

• Implement controls and feedback systems to monitor project performance.

• Serve as an experienced pre-hospital care provider within the region.

• Attend all project safety kick-off meetings.

• Conduct regular site evaluations and maintain strong client relationships.

• Ensure full medical staff coverage across all projects, including during absences.

• Provide emergency coverage as needed, including during extended hours and weekends.

• Remain on-call for urgent project needs, including medical incidents and scheduling issues.

• Maintain daily communication with project teams.

• Deliver first aid and EMS care in accordance with applicable guidelines.

• Coordinate with client risk and case management teams on workers’ compensation claims.

• Assess injuries and arrange appropriate medical transport.

• Review and ensure quality of all medical reports and case management documentation.

• Respond to emergency calls and provide timely assistance.

• Communicate effectively with safety managers, EMS personnel, and medical facilities.

• Manage onsite inventory and coordinate supply needs with the Operations Manager.