Certified Medical Assistant

The Department of Urology is seeking a Certified Medical Assistant (CMA) to provide clinical support and coordinate activities to ensure a smoothly functioning physician office practice and good patient relations. This role will serve as a patient navigator for patients experiencing urologic cancers and interact with patients, patients’ families, referring physicians and third-party carriers on patient-related issues. The individual displays responsible behaviors, works well with others in a team environment, communicates effectively to others and functions as a member of the healthcare team. The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The CMA reports to the Clinical Operations Manager, who is responsible for administrative supervision, staff development, and orientation of clinical support staff to department policies and procedures. The individual must demonstrate competency in all skills related to the performance of patient care. The individual should demonstrate problem-solving skills as they relate to patient care activities.

Specific Duties and Responsibilities

• Provide clinical support to urology physician practices and assist with patient care in urology clinics.
• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.

Clinical Support Certified Medical Assistant Practice Support

• Reinforce information to patients for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.).
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Facilitate scheduling of lab tests and other procedures.
• Determines appropriate schedule for clinical appointments based on physician schedule.
• Coordinate with patient and/or referring physician to obtain outside medical records.
• Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
• Ensure that physician gets medical records in advance per protocol as appropriate.
• Coordinate with patient and referring provider’s office sending of radiology scans and pathology slides to be re-evaluated at Johns Hopkins.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records.
• Enter patient phone messages and route to physician.
• Print and send patient letters as necessary.
• Document inbound/outbound phone messages to patients as appropriate.
• Pend RX refills requested and route to physician.
• Pend orders and surgical case requests and route to physician.
• Triage electronic medical record messages to the appropriate care team and respond to all messages in a timely manner.
• Document all patient communication in the EMR.
• Review patient schedules in advance to optimize patient experience and ensure appropriate imaging and consult notes are available prior to appointments.
• Identify scheduling issues and assist with appropriate scheduling as needed.
• Contact patients and provide appropriate test results and follow up under supervision of the physician.
• Assist the physician during clinic to ensure correct entry of medications and confirmation of pharmacy location, assist with completion of any required surveys or documentation, serve as a chaperone for pelvic examinations, aid during physical examinations, and provide appropriate clinical care information under supervision of the physician.

Certified Medical Assistant 

• Participates in the care of the patient and in collaboration with the healthcare team.
• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Obtains additional data from patient and significant other based on initial data collection. Performs c