Online Banking Specialist II

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

We are currently seeking a Online Banking Specialist. This position is primarily responsible for supporting the Bank's Retail and Small Business online banking channels through the fulfillment of maintenance requests and maintaining client profiles. A large portion of daily work duties include monitoring reports and maintenance within multiple applications, timeliness and execution of maintenance.

 

This position will also focus on aligning our procedures to ensure that our clients and team members have a consistent experience when crossing between our banking centers, digital and Client Care channels with respect to maintenance requests, while also collaborating with business partners on process improvement opportunities.

 

Salary Range

The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

 

Key Accountabilities

Key Accountability 1: Execution:

• Complete online and mobile banking account profile maintenance requests including, but not limited to

  o Creating and updating virtual cards

  o Completing enrollments and payment services enablement

  o Adding and removing online banking and bill pay accounts

  o Adjusting peer-to-peer (P2P) money transfer and mobile deposit limits

  o Removing decedents and non-authorized individuals from online banking applications

• Conduct and complete report reviews for closed bill pay accounts, duplicate virtual cards, and non- authorized individuals from online banking applications
• Adhere to all bank and regulatory policies and procedures including confidentiality of client information
• Identify, review, and monitor the virtual card report of clients established with multiple records that could negatively impact the client’s online banking experience and consolidate multiple/duplicate account profiles
• Monitor and validate business client bill pay enrollments for proper account structure
• Review and decision all pending Retail online banking and bill pay enrollments
• Review external and P2P transfers exceeding pre-determined thresholds for suspicious activity and escalate according to procedure
• Review and reopen Virtual Cards which have been closed by other team members in error
• Processing of Small Business online banking enrollments, adding bundles, business administrators and enabling corresponding payments services
• Auditing, maintaining and monitoring payment services limits
• Monitoring Small Business product changes
• Timely review of business documents necessary to Complete OneView and Multi-TIN setups in Small Business online banking.
• Oversee projects through the execution of project plans, communication plans and other necessary deliverables

Key Accountability 2: Continuous Improvement:

• Identify opportunities, make recommendations, and develop new workflows within the department.
• Standardize and improve procedures and processes to enhance and streamline the team member engagement through digital banking
• Work cross-functionally as required to drive initiatives and improve processes
• Utilizes information and data to identify training needs within the bank

Key Accountability 3: Partner:

· Partners with other areas of the bank effectively. Collaborates with others through effective communication and acceptance of diverse ideas and perspectives

 

Key Competencies for