French Customer Advisor for Online Pharmacy - Portugal

<h2>Come and work with us.</h2> <p><br/> Do you want to provide support for one of the biggest online pharmacies in Europe?<br/> Are you French native or fluent with strong English communication skills? <br/> Looking to make your career in a multicultural environment in sunny and happy Portugal? <br/> So we have the perfect opportunity for you!</p> <p> </p> <p>Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.</p> <p> </p> <p>As a customer service specialist in this project, your daily responsibilities will include:</p> <ul> <li>Providing Inbound Customer Care</li> <li>Giving advice and information to the customers and approach it with feeling/empathy for their needs</li> <li>Ensuring the order and delivery process is smooth for the client</li> <li>Dealing with Returns and Complaints</li> <li>Identifying root causes to continue ensuring maximum efficiency/processes</li> <li>Handle calls as well as written communication within guidelines established </li> <li>Ensure the delivery of a quality customer experience on each and every transaction</li> <li>Ensure that all complaints are recognized, recorded, confirmed and solved effectively</li> <li>Recognize and promote additional products and services to the customers, in line with their needs and requirements</li> </ul> <p> </p> <p>To succeed in the role, you will need to have:</p> <ul> <li>Native or proficient level of French (C2)</li> <li>Intermediate level of English (at least B2) both verbal and written</li> <li>Excellent listening and written/oral communication skills in supported languages </li> <li>A motivated and enthusiastic personality</li> <li>Self-organized, planning and prioritization skills</li> <li>Patience, empathy, and a unique ability to manage stress</li> <li>Ability to work under pressure and adapt quickly to adverse situations</li> <li>Technical aptitude and the ability to pick up new technology quickly</li> <li>Able to follow guidelines and instructions</li> <li>Ability to keep calm and clear-headed in critical situations</li> <li>Ability to demonstrate confidence when imparting information or dealing with troubled callers</li> <li>Familiarity with ticketing systems</li> <li>Experience with policy work, or help resource project management</li> <li>Previous, demonstrable experience with creation of online help resources</li> <li>Life experience to apply to managing situations</li> <li>Early adopter of technology</li> <li>Ability to put customers at ease</li> <li>High-speed internet access and appropriate conditions for remote work <u>#LI-Remote</u></li> <li>Must hold EU citizenship or valid work permit for Portugal</li> <li>Be a local candidate or willing to relocate to Portugal</li> </ul> <p> </p> <h2>Benefits.</h2> <p> </p> <ul> <li>Relocation package</li> <li>Competitive wages</li> <li>Paid professional training</li> <li>Employee discounts</li> <li>Private healthcare &amp; dental insurance (after six months of employment)</li> <li>Growth opportunities through various development programs</li> <li>Fun and engaging company-wide initiatives, including our EverBetter wellness program</li> <li>Job stability</li> <li>Life-long skills and experience</li> <li>Excellent work culture</li> </ul> <p> </p> <h2>Go further with Foundever™</h2> <p> </p> <p>We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. </p> <p> </p> <p>Apply today! </p> <p> </p> <p> </p>