Voice Communications Specialist - Willoughby Hills FHC

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Voice Communications Specialist - Willoughby Hills FHC

                        

Location

Willoughby Hills

                    

Facility

Willoughby Hills Family Health Center

                     

Department

Will Hills Administration-Regional Operations

                      

Job Code

B1027S

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Serving the needs of the surrounding communities, Willoughby Hills Family Health Center offers patients a wide variety of pediatric, family medicine, radiology and cardiology services. On this team, you will join a family of caregivers, enhance your skills and build a rewarding career at Cleveland Clinic, one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.  

A caregiver in this position works days from 8:00am to 5:00pm. 

A caregiver who excels in this role will:  

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance. 

• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 

• Direct hospital personnel request conference calls to conference company as procedures described. 

• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions. 

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 

• Process group alert test twice daily. 

• Expedite medical emergency and crises intervention procedures using page and established procedures. 

• Assist staff with out-of-service pages by performing program changes using page systems. 

• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units. 

• Assist personnel in contacting on-call physicians and other on-call personnel.  

• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.  

• Operate various systems and facsimile equipment.  

• Send domestic and international telegrams using telex format on CRT. 

• Receive, log and dispatch incoming telex and facsimile messages. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma 
• A minimum of 1 year of Call Center or telephone operator experience
• Or 2 years of Customer Service experience

• Understanding of networking/distributed computing environment concepts and principles of client/server configuration 

• Excellent knowledge of messaging technology and project management skills 

Preferred qualifications for the ideal future caregiver include:

• Health care or related field experience

Physical Requirements:

• Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying 5 to 15 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide e